This policy is effective from 27 May 2018.
I may change this policy from time to time by updating this page and will tell you when I do so.
I am registered with the Information Commissioner’s Office.
What information I collect
Counselling session notes
I often make brief handwritten notes after a counselling session. These notes are anonymised. The notes do not contain your name or other people’s names that you may discuss. The notes are stored in a locked cabinet. The notes are not kept for longer than two years, after which they are shredded.
Contact information & bookings
I store the contact information that you have provided to me including your name, phone number and email address. Your name and contact information is kept separate from your counselling notes. Your contact information is destroyed when you end counselling.
I keep bookings of our sessions in my diary.
Emails and text messages you send me are retained until I delete them. They are always deleted within two months of me having received them.
I keep a log of payments received and payments outstanding.
I collect the following information if you book a session using the online booking system:
- Your name
- Your email address and phone number
- Calendar information
- The type of counselling you are looking for (individual or couples)
I use a UK-based firm YouCanBookMe to run my online booking service. The firm is GDPR compliant. I am the Data Controller. YouCanBookMe is the Data Processor and retains booking information for two years.
Controlling your personal information
You may request details of personal information which I hold about you. If you would like a copy of the information held on you please contact me.
If you believe that any information I am holding on you is incorrect or incomplete, please tell me as soon as possible. I will promptly correct any information found to be incorrect.
Sharing your personal information
I must pass on any information to the relevant authorities in cases where human safety is concerned including the following cases:
- If you threaten to harm another person
- If I believe a child or protected adult is at risk of harm or abuse
- If the courts instruct me to give information
- If you share information about a proposed act of terrorism or other illegal act
If I feel that either someone else is in danger or at risk of harm I would first try to discuss with you my decision for breaking confidentiality. However, I retain the right to break confidentiality without prior consultation with you should I consider that the urgency of the situation requires me to act immediately to safeguard the physical safety of others.
I will not distribute your personal information to third parties not already mentioned within this privacy statement. I will not contact you with marketing or promotional material.
How we use web cookies
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Cookies used by this site
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.